学生答案:

To:helpdesk@macrotech.cn

Subject:Asking for help about blue screen

Dear helpdesk

I am Cassiel from the Dalian Neusoft Institute of information.I wonder if you could help me with my computer.When i run Adobe Photoshop software,the computer will often appear blue screen.an error messagepops up which says that "a problem has been detected and windows has been shut down to prevent damage to your computer".Could you please kindly tell me why the errorappears and how to fix the problem?

look forward to your early reply.

your sincerely.

Cassiel

The Dalian Neusoft Institute of information.

学生答案:

Dear Mr.Wang

I have got your e-mail of Sep.20th about your sound card problem.

You said you couldn't hear anything coming out of your earphones or speakers.

That's probably because you didn't install the device driver for your sound card.To solve the problem,I'd advise you to go to our website to download the latest driver for the sound card.

Sincerely,

Snow

以Leo 的身份写一封电子邮件，向你的新、老客户推销MacroTech 公司自行研究开发的新一代防火墙产品PC Alert Pro。

要求：参考上面给出的例文，在邮件中体现如下内容：

*简要介绍该款防火墙产品的主要特性；

*针对新、老客户不同的优惠价格；

*期待对方购买此产品。

主要特性：

*为当前系统添加多层安全保护；

*全面兼容主流杀毒软件以及Windows 操作系统；

*指定不同安全级别。

关键词：防火墙 firewall

特性 feature

优惠价格 a favorable price

多层安全防护 multi-layered security

全面兼容 be fully compatible with

制定 assign

级别 level

字数：80

学生答案: Dear New Old Customer Support

I am Leo from the Sales Department of Macrotech. I am pleased to inform you that we have just launched our new friwall product-Total DCAlert Pro.The major characteristic of firewall are Add multi-layered searity Protection for the curent system,fully compatible with mainstream antivirus saftware and windows operating system.Meanwhile it can assign different security lecel please do not hesisate to contact us if you are interested. I am looking forward to youcan buy oue products.

yours sincerely.

Leo

Sales Department

Macrotech corpuration

Macro Tech 公司最新发布了一款网络即时通信工具-Freechat 。 你是Macro Tech公司售后部的工作人员，正在给一个Freechat 的用户Tony White 发送电子邮件，他的Email 地址是：tonywhite@hotmail.com。

通过此邮件调查和了解对方对于新产品一下几个方面的满意程度和反馈意见：

1. 对Freechat 语音质量的满意程度；

2. 对Freechat 文件传输速度的满意程度；

3. Freechat界面是否易于操作；

4. 是否愿意将Freechat 推荐给其他人。

关键词：语音质量 voice quality

界面 interface

字数：100

学生答案:

To:tony white@hotmail.com

Subject:Customer satisfaction survey

Dear Mr.White

This is a customer satisfaction survey from Macro Tech.

Thank you for your contionus business and support.

As one of our customers,you are in the best position to tell us how we are doing and wthere we can improve. please take a few minutes and let us known your experience with our Freechat.

(1)How satisfied you are with the voice quality.

(2)How satisfied you are with the speed of the files.

(3)Whether you have user-friendly of interface.

(4)How likely you are to recommed our Freechat to others.

I'm really grateful to your time and cooperation. Your feedback will be highly appreciated!

Yours sincerely,

Leo

After Sales Department

MacroTech Corporation

假如你们公司正在使用MacroTech 公司开发的邮件客户端程序CoolMail ，但是发现CoolMail 与Microsoft Outlook兼容性欠佳。表现为：从CoolMail 中导出联系人列表，生成.vcs 文件，当将其导入到Outlook 中时，联系人信息无法正常显示。

根据以上问题给MacroTech 公司技术支持部门写Email ，向其进行投诉并说明使用CoolMail 过程中出现的问题，要求对方尽快予以解决。

关键词：邮件客户端程序 email client

兼容性 compatibility

联系人列表 contact list

导入 import

导出 export

学生答案:

Subject: Problem with CoolMail

Dear Sir or Madam,

I am a user of email client CoolMail developed by your company.Recently I have encountered some compatibility problem when i use it.For example,errors occurred when i generated from the contact list exported CoolMail.VCS file, after the import this file into Outlook ,the contact information is not displayed properly .We suffered a lot from the trouble it had caused .I see there is a need for you to do something to solve the problem.

I'm looking forward to your reply at your convenient.

Yours sincerely,

Snow