沟通作文
初一 议论文 2793字 14212人浏览 jbl254

VII. Writing(15% x2 =30%)

25. Composition(1)

Situation;

You are Zhanglin, sales manager of Lod Company, 56 Changan Street, Beijing, Tel: 010一88698234. You want to introduce your products to Mr. Gaojun, 123 of N0.4 Street, Shenyang. There are over 800 colors and patterns to choose, and from Nov 5,2004 a 24一hour 20 percent off sale on all clothes are given to all the new customers.

Task: Write a sales letter with the given information.

26. Composition (2)

Situation;

You ate Kitty Lu, the Assistant Manager at Lord’s Booksellers. Your boss,Lou- ise Harrison, says to you,“We have received some complaints recently about customer service. I want you to write a report on staff attitudes, general behavior and job satisfaction. I’d like the report as soon as possible so that we can im- prove the situation.”

Task: Write the appropriate report including any relevant information.

答案:Ⅶ.Writing(15%x2 =30%〕

25. Composition(1)

LOD

56 Changan Sneer

Beijing

(010)88698234

Nov 5,2004

Mr. Gaojun

123#, No. 4 Street

Shenyang

Dear Mr. Gaojun,

We learned through a mutual business associate that you might be interested in some of our products. Lod Company bas been in business for more than 25 years and handles many kinds of clothes.

Over 800 patterns and colors are available for you to choose. And our products are reliable in qualities. You can also enjoy 20 percent discount when you

choose to buy our clothes now. And it is our pleasure to serve for you 24 hours per day from Nov 5.

If our line of business matches your needs, please feel free to call or write us We would be most happy to assist you in any way we can.

Sincerely yours

Zhanglin

Sales Manager

26. Composition(2)

Report on Customer Complaints

Terms of reference

Louise Harrison has asked for a report on what the staff believe to be the causes re- cent customer complaints about the service they have received.

Proceedings

I discussed with various members of staff their feelings towards the company and their jobs.

Findings

1. Many staff are dissatisfied because they have not bad a pay rise due to reces-sion.

2. Some members of staff have not bad training since they started working for the company.

3. Staff are finding that the company does not stock as many books as usual and that customers are requesting many tides that are not in stock.

4. The supervisor was not replaced when be left last year and the staff do not have clear instructions regarding breaks, staff benefits and who to ask if they have questions

Conclusions

There seem to be a few reasons for staff dissatisfaction or confusion which might be causing customers to complain about service.

Recommendations

I recommend that we arrange for staff training and either promoting or finding a suit- able supervisor.

Kitty Lu

April 15,2005